FREE UK TRACKED SHIPPING is available on orders/ pre-orders over £60 going to the UK - simply select the option from the drop-down at checkout.

We are working closely with our partners to ensure that Brexit has minimal impact on any orders placed on Fresh Merch. We understand that customers will have lots of questions so we have answered a few of the most common ones below. If you have any queries, please reach out to our customer service team at support@fourthfloorcreative.co. 

I am ordering an item that is fulfilled from the EU. Will Brexit affect my order if I am ordering to a UK shipping address?
Currently we don't expect UK orders to be affected by Brexit although it may take a little longer for items to pass through customs if your order contains an item fulfilled from outside of the UK. You can find your item's fulfilment location in the description. 

I am ordering an item that is fulfilled from the UK. Will Brexit affect my order if I am ordering to a shipping address in the EU?
If your item is fulfilled from the UK and you are ordering to an EU shipping address there may be a delay in delivery of your item as it passes through customs but we are working with our partners to ensure this process is as smooth as possible. 

I have been charged an unexpected customs fee.
If you have been charged a customs fee for delivery to the UK or EU please contact us at support@fourthfloorcreative.co with your order number and evidence of your customs charge. Our customer service team will be happy to refund you the amount that you have been charged.

Please note: All delivery times are an estimation only, from when shipped. Processing time can vary. Orders are processed 9am-2pm BST, Monday to Friday. Orders placed on weekends or bank holidays are processed the next working day. Weather conditions, postal problems or customs may sometimes cause delays with your orders. Active tracking may not be available immediately or in certain countries. Local postal services may charge additional handling/service fees/taxes, which - if applicable - are payable by the recipient, not Yogscast.

Pre-order delivery dates are from when products are marked as in stock and have been processed. Orders containing both in-stock and pre-order items will be dispatched once all items are available.  Wherever possible, ETAs for pre-order items are included on the relevant product page.

If your order does not contain pre-order items, and you have not received your order within 15 working days in the UK or 20 working days non-UK, please contact us as soon as possible with all your order details and we will endeavour to help.