Returns and refunds
You can exchange or request a refund on any item as long as you return it in the original packaging/condition, within 30 days of receipt. Unless otherwise agreed in writing (and subject to the points below), to process a return (refund or exchange), you must send the item(s) back to us - unused, unwashed and in a resaleable condition.
All returned orders must be sent back to their original location of fulfilment. For further information on what return address to use, please get in contact with us at firstname.lastname@example.org.
All goods are returned to us at your own expense and risk. We advise that you use where possible, postal solutions to ensure their safety and security
We can only refund delivery charges if the return is a result of our error or faulty goods.
For exchanges and in the event an item is permanently out of stock, the option of a refund or an alternative will be offered. We will email you to confirm the option you would prefer us to take.
We do not charge you to send an exchanged item back to you.
You will receive a refund, store credit, or confirmation of despatch of your exchanged order (if in stock) within 21 working days of receipt. You'll usually get your refund or exchanged items much quicker than this - but feel free to contact us at email@example.com if you have received nothing during this time.
Products defined as Crowdcrafted are defined as a timeboxed product campaign where the production run is actioned once a minimum order threshold has been met. Each Crowdcrafted product will have a set minimum order goal.
Once this minimum order is reached we will send the product to you. When you make a decision to support a Crowdcrafted product, you agree to pay the full amount for the associated Product. Due to the nature of how Crowdcrafted works, we are unable to issue a refund if you change your mind before the minimum order goal is met.
If the minimum order goal is not met, you will not receive the associated Product and a refund will be issued matching the amount of your initial payment, less any applicable service or transaction fees. Reimbursement will be made using your original payment method.
In the event that the product you receive is faulty, we will follow the usual refund policy. Standard terms will apply.
For all orders placed with us from countries other than the UK, please contact our team if an item is faulty/incorrect to discuss whether a return is necessary. The above points will still apply but we will try and advise you in the best way possible, taking into consideration overseas shipping logistics.
We always strive to ensure our customer service and quality of commerce will delight you. We will endeavour to update the information on our website for your ease of reference. As detailed in our Terms and Conditions we accept no liability for any loss or damage caused by reliance on information contained within the website. So please do get in contact with us if you have any queries.