Frequently Asked Questions
I only received part of my order, is my order split into two packages?
Our products can be sent from multiple locations depending on where you are in the world and whether or not it’s made-to-order or is being shipped from a warehouse. You can read more about how we source our products responsibly in our Sourcing Policy
Do you ship worldwide?
Yes, we do!
There may be some temporary shipping restrictions to certain countries due to the Covid outbreak. We keep that list updated at the bottom of our Covid-19 dedicated page
Unfortunately we are unable to ship to APO/FPO and PO Box addresses.
How long does shipping take?
We are working to get orders to you as quickly and safely as possible during the pandemic. For more information please see our Covid-19 dedicated page
Please check your local customs laws before ordering to determine what these additional costs may be.
Can I change the shipping address?
Yes, please use our contact page immediately after you place the order. Typically we are unable to change the address after a 24 hour period, sometimes less. Address info can no longer be changed if the order has already been shipped.
Can I change my shirt size or switch an item after the order is placed?
Yes, please use our contact page immediately after you place the order. Typically we are unable to change your order after a 24 hour period, sometimes less. Address info can no longer be changed if the order has already been shipped. Some special cases we may need to cancel your order and ask you to make a new order with the correct items. If your order has been shipped we will be unable to cancel your order.
I'm shipping to an EU address, will I get charged VAT?
No, we have now opted in to IOSS, effective as of 1st September 2021, and therefore you should not be charged VAT. If you believe you have mistakenly received a VAT charge, please use our contact page.
I'm shipping to an address outside of the United Kingdom or EU how long does it take?
It usually takes 14 - 20 days for international orders to arrive but due to the current global situation we are seeing significant delays. Please see our Covid-19 dedicated page for more information.
Customs clearance does not adhere to a time frame and can delay the delivery. It is sometimes possible for customs agencies to take up to or beyond a month to process some packages. Neither the shipping carrier or Yogscast have control over the customs procedure.
What are Custom Fees/Duties/Taxes
Customs charges may apply depending on your country. International shipments are subject to customs duties - these are taxes imposed on goods when transported across international borders.
Generally there are no extra taxes for your order. Most countries have a tax-exempt amount for personal shopping.
Please note that large orders or orders to countries with strict customs regulations may incur import duties. Import duties, taxes and charges are not included in the item price or shipping charges and are the purchaser's responsibility.
How are Yogscast limiting the impact of Brexit?
We are working closely with our partners to ensure that Brexit has minimal impact on any orders placed on Yogscast. We understand that customers will have lots of questions so we have answered a few of the most common ones below. If you have any queries, please reach out to our customer service team at email@example.com.
I am ordering an item that is fulfilled from the EU.
Currently we don't expect UK orders to be affected by Brexit although it may take a little longer for items to pass through customs if your order contains an item fulfilled from outside of the UK. You can find your item's fulfilment location in the description.
I am ordering an item that is fulfilled from the UK. Will Brexit affect my order if I am ordering to a shipping address in the EU?
If your item is fulfilled from the UK and you are ordering to an EU shipping address there may be a delay in delivery of your item as it passes through customs but we are working with our partners to ensure this process is as smooth as possible.